Order tracking
Where is your
perfume right now?
Every bottle is composed, filled and labelled by hand in our Paris laboratory. Enter your tracking number below and follow it, from our bench to your door.
Your tracking number
Your tracking number is in the shipping confirmation email we sent you. Tracking usually goes live around 24 hours after the parcel is handed to the carrier, so a number that shows nothing yet is normal.
The journey
From our bench to your door.
01
Composed by hand
Your answers become a formula. It is weighed, blended, then left to macerate so the notes settle into one another.
02
Filled and labelled
Your bottle is filled, capped and labelled with your name and your message, then checked one last time before it is closed.
03
Packed and shipped
It leaves the laboratory in its box, and your tracking number is emailed to you the same day it is collected.
If something looks wrong
We answer within one working day.
No tracking email?
Look in your spam folder first. If it is not there, write to us with your order number and we will send it again.
Tracking has not moved?
Carriers often scan a parcel only when it reaches the next hub. Give it 48 hours before worrying, then tell us.
Wrong delivery address?
Tell us as soon as you can. As long as the parcel has not left the laboratory, we can still correct it.
Still not sure where your bottle is?
Contact the laboratory →