F.A.Q.
Ask the
laboratory.
A perfume made for one person raises different questions from a perfume made for everyone. Here are the ones we are asked most, answered by the people at the bench.
18 questions
01
Composing your perfume
6 questions
01How does a bespoke perfume actually work?
You answer seven questions: who the bottle is for, the materials you are drawn to, the memory you want it to carry, how you want to be remembered. Your answers become a formula, which is weighed and blended by hand in our Paris laboratory, then bottled under your name.
02Will anyone else have the same perfume?
The formula follows your own answers, and the label carries your name, your word and your percentages. No two bottles leave the bench identical.
03Can I smell it before I order?
No. Nothing is made in advance, so there is nothing on a shelf to sample. If you are hesitating between two directions, write to us and we will tell you honestly what each one smells like.
04Can I have it made for someone else?
Yes. Choose to offer in the questionnaire and give the first name of the person it is for. The formula is composed for them, and the label is written in their name.
05What is the message printed on the bottle?
Up to twenty characters, printed on the label: a first name, a date, a word only the two of you understand. It is set at the end of the questionnaire.
06Can I change my answers after ordering?
As long as the formula has not been weighed, yes. Write to us quickly with your order number and we will change it before it goes to the bench.
02
Formats and the label
4 questions
07Which size should I choose?
30 ml to try the idea and carry it with you. 50 ml is the one most people take, and lasts through a season. 100 ml if it is already your signature and you know you will wear nothing else.
08What exactly is printed on the label?
Your name, your word, and the real composition of your bottle: the top, the heart, the base and the support, each with its percentage. It is the formula, not a marketing line.
09Is the label on your photographs mine?
No. Every label you see on this site is an example, shown so you can see how a bottle looks. Yours carries your own name, your own word and your own formula.
10Can I order several bottles?
Yes, and each one is composed separately from its own answers. Two bottles bought, the third one is free — the least expensive of the three.
03
Shipping and tracking
4 questions
11How long before it ships?
Between 24 and 48 hours to compose, fill and label your bottle. Then 2 to 5 days for France and Europe, and 5 to 10 days for the rest of the world.
12Where is my parcel?
Your tracking number is emailed to you the day the parcel is collected, and you can follow it on our Track your order page. Tracking usually goes live around 24 hours after the hand-over, so a number that shows nothing yet is normal.
13Do you ship outside Europe?
Yes, worldwide. Delivery takes 5 to 10 days depending on the destination.
14What about customs and duties?
Inside the European Union there is nothing to pay on arrival. Outside it, any duties or import taxes are set by your own country and are payable by the person receiving the parcel.
04
Returns and the house
4 questions
15Can I return a bespoke perfume?
A bottle composed for one person cannot be made into anything else, so it is not returnable once it has been composed. That is the one trade-off of having something made only for you.
If a bottle arrives damaged, or the label is wrong, that is ours: tell us and we remake it.
16How should I keep it?
Upright, cap on, away from light and heat. Not on a bathroom shelf. Kept that way it will hold for years.
17Who is behind MIDENTIFICA?
A family house, working from a perfume laboratory in Paris since 2012. The same people answer your questionnaire, weigh your formula and read your emails.
18How do I reach a human?
Through our contact page. Messages are answered within one working day, in English or in French.
No question matches that word.
Try “label”, “delivery” or “return” — or just write to us.Still unsure about something?
Write to us and a human answers, usually the same person who will weigh your formula.
Write to the laboratory →