Before you order
Hesitating between two formats, or unsure what a note will actually smell like on you? Ask. We would rather talk it through than have you guess.
Read the F.A.Q. →Contact us
Contact
Talk to the people
who make your perfume.
There is no call centre here. Your message lands at the bench where the bottles are filled, in our Paris laboratory, and it is answered by the people who compose them.
What is it about?
Three things we are asked most.
An order on its way
Send us your order number and we will tell you exactly where your bottle is — on the bench, in its box, or already with the carrier.
Track your parcel →Something to put right
A bottle that arrived damaged, a name misspelled on a label, an address to change before it ships. Tell us and we put it right.
Use the form belowWrite to us
Send us a message.
The more you tell us about the perfume you have in mind — or the order you are asking about — the more useful our answer will be.